|
Venture Domain Hosting is responsible for supporting our clients by isolating specific problems that may be encountered by using your Venture Domain Hosting Virtual Server services such as control panel.
This however, does not include fulfilling any programming based requests, including CGI, PHP or scripts installation & debugging. We may however provide basic assistance and advice based on your description of the problem which you may have encountered.
Venture Domain Hosting will not offer technical support for third party vendor products that are not part of the existing server services. If you have such a problem that is not specific to installation procedures, please refer your questions to the vendor of the program.
Venture Domain Hosting will not offer technical support for Internet Service Provider related issues such as unable to access to the Internet. If you have such a problem that is not specific to installation procedures, please refer your questions to your specific ISP.
If you so wish for Venture Domain Hosting to provide additional technical support for the purposes of installing/debugging your 3rd party CGI, PHP scripts/software; and/or provide additional support outside the stipulated support hours, please contact our Sales Department for pricing details.
All user is encouraged to make use of our Support Center in logging the support ticket where it will be tracked and managed by our Helpdesk Executives.
All support request will be attended to within a 24 hours response time.
Support Hours
Phone
Phone support is NOT available for budget and free hosting package customer. Please contact our Sales Department for add-on phone support package.
Email
Email support is available via this link.
Support Center
Support Center is available daily.
Support Center on customer-related issues.
Policies that govern our services.
|
