We are more than glad to answer any questions you may have regarding our services. We are here to assist you and we would like to know how to serve you better. Feel free to e-mail us or call our sales line at 6100-8347 or customer service at 65-287-387 if you have any questions.
Sales and Customer Service Hotline Operating Hours
Monday to Friday, 10AM to 5PM
Excluding Public Holidays
For New Customers:
Office Number: 6100-8347
Sales: sales@vdomainhost.com.sg
For Existing Customers:
Customer Service: 65-287-387
Technical Support: support@vdomainhost.com.sg
Billing: finance@vdomainhost.com.sg
| Sales: |
- All pre & post-sale service requests.
- Questions regarding any of our services.
|
sales@vdomainhost.com.sg |
| Finance and Billing: |
- Questions regarding an invoice or charge.
- Current clients wishing to terminate an account.
- Existing clients who would like to add or modify services.
|
finance@vdomainhost.com.sg |
| Customer Support: |
- Technical assistance (24 hours a day, 7 days a week) on server related inquiries.
- Please be sure to include account information (domain, customer id, etc.) in your email so that we can assist you as quickly as possible.
|
support@vdomainhost.com.sg |
| Abuse |
- Non-clients wishing to make UBE/UCE/Spam reports.
- Non-clients wishing to report DMCA & other international violations of law.
|
abuse@vdomainhost.com.sg |
| Sales Contact |
6100-8347 (6100-VDHS) |
| Customer Service |
65-287-387 |
| SMS (Sales Only) |
96762637 |
| Announcement |
http://blog.myvdh.com/ |
| Twitter Updates |
http://www.twitter.com/vdomainhost |
| Facebook Fan |
http://bit.ly/facebookfanvdh |
| Facebook Group |
http://bit.ly/facebookgroupvdh |
Administrative Office
(Meeting by appointment only): |
1, Kaki Bukit Road 1,
#02-44, Enterprise One,
Singapore 415934 |
Mailing Address: |
Thomson Road Post Office
PO Box 192
Singapore 915707 |
Clients using the Free Hosting, Complimentary Hosting or Budget Hosting plans have access to technical support based on server related inquiry.
Clients using the Free Hosting, Complimentary Hosting or Budget Hosting plans may instead use the online Frequently Asked Questions and Knowledge Base to solve your problems.
In order to increase efficiency, Venture Domain Hosting does not provide technical support via telephone. Based on the nature of problems by web hosting customers, it is much more effective for issues to be handled via email rather than over the phone as cases are logged and managed by our Customer Support Team.
Kindly submit any technical support issues to support@vdomainhost.com.sg
Check out our latest news updates via Twitter @ http://www.twitter.com/vdomainhost
We post announcements and updates such as Server Maintenance schedule on our Blog at http://blog.myvdh.com/
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